Whether the client is an individual, a not-for-profit service or a higher education facility, the support and service provided is designed within a relationship based approach and addresses their unique and subjective needs. Given this, the roadmap for each client will vary however, the process of support, consultation and service generally follows this trajectory:
A thorough assessment and understanding of the concerns; researching the current landscape; understanding the culture, identifying strengths; discovering areas of need; identifying the perceived issues from multiple levels and voices; researching the background, understanding objectives & strategies.
Extensive planning and meaningful collaborating with all stakeholders to determine realistic, purposeful, relevant & achievable actions and strategies to trial, implement and evaluate.
Providing and implementing the actual changes, strategies and interventions whatever these might be and supporting all involved by establishing meaningful support and scaffolding for all involved.
Through multiple, varied and relevant measures including both quantitative and qualitative processes, changes and actions are evaluated and reviewed.
Tailored ongoing support and scaffolding for all involved to enable and promote the sustainability of positive change, authentic development and growth.
Services are delivered through the development of an authentic partnership. Clients feel supported and assisted to address issues honestly and make the necessary changes to grow, improve and develop both personally and professionally.
Nova Group Consulting delivers professional services according to a code of practice & specifying principles, ethics & values. These underpin all services and ensure a high level of commitment & quality:
Respect for all individuals
Values relationship, partnership and collaboration
Responsive, effective & efficient practice
Committed, accountable, responsible & ethical service delivery
Service and support are informed by a rich theoretical framework
Service is client focused & incorporates a diverse & inclusive practice
Honest, transparent & authentic service & communication
A belief that people perform, provide & behave in the best way they can
Service based on evidence-based practice & cutting-edge research